Dental Health & Safety / Case Acceptance Courses

Register for 1 and get 2

1. Dental Health & Safety Course (morning)
2. Case Acceptance Course (afternoon)

Dental Training

Presenters: Danielle Ritchie (Health & Safety) & Leigh Gowland (Case Acceptance Techniques)

When: Friday November 3rd, 2017
Registration: 8:30am
Course time : 9:00am to 11:30pm
Course time: 12:00pm to 3:00pm

Safecom Workplace
1255 Terwiliger Ave., Unit 106 (2nd floor)
Oshawa, ON L1J 7A4

Auxiliary – $95 Dentist – $185 Dental Team – $500 (Maximum of 6)

Register at:


Health & Safety Legislation Training

The Government of Ontario has now made it mandatory for all Ontario employers to ensure compliance with the Provincial Occupational Health & Safety Awareness (OHSA) Law. As a result, all staff are now required to receive Occupational Health & Safety Awareness training, not just Health & Safety representatives.

Workplace inspections will be done sporadically and without notice by the Ministry of Labour (MOL) to ensure compliance with the Provincial OHSA Law.  This important lecture contains Health & Safety Legislation information that is specific to dental practices. As well, checklists are explained in detail in order for all team members to fully understand what is required of them to ensure the practice is compliant.

Danielle Ritchie will engage the team and encourage everyone to ask questions by relaying experiences and anecdotes to help the team thoroughly understand the OHSA legislation.

After attending this lecture, you will leave feeling confident that you now have the knowledge and tools required to have a healthy “Internal Responsibility System” (IRS), and are able to help apply the Health & Safety protocols necessary to ensure your practice’s compliance success!

Discussion Points:

  • Workplace violence and harassment policy
  • Items required for your practice’s Health & Safety bulletin board
  • Safety engineered needles (SENS) policy
  • First Aid
  • Eye wash station
  • Required office documents/forms/posters
  • What the MOL looks for if they come into your practice!
  • Information regarding WHMIS certification
  • Health & Safety Practice Manual pricing


Danielle Ritchie

Danielle’s enthusiasm and outgoing attitude is contagious. Her natural warmth and empathy for the dental team make her one of Talkin’Teeth’s most sought-after trainers. She is always excited to share her expertise and insights with practice team members who eagerly soak-up her knowledge and apply it in the practice. She evokes great enthusiasm, and gets great results.  Danielle is certified in Ontario’s Health and Safety legislation, and has an encyclopedic knowledge of dental workplace compliance standards and compulsory legislation including:
health & safety, violence and harassment, infection and prevention control, WHMIS and Safety Data Sheets, Accessibility for Ontarians with Disabilities, and more.



The Program
Join Leigh Gowland, one of Dental Practice Management’s most dynamic speakers, for an enlightening and entertaining session on how to grasp successful, case presentation essentials. Listen to how she implements her expert and compelling communication techniques. Learn the fundamentals to achieve consistent and rewarding case presentation experiences.

Communication | Education | Competition | Professionalism | Value

Who would benefit from this course

It takes a team to make a successful dental practice …

  • Dentists who want thriving case acceptance
  • Treatment Coordinators eager to enhance presentation skills
  • Hygienists who present treatment and are excited to polish communication techniques
  • Assistants and Administrative staff committed to supporting the case acceptance process

Leigh Gowland
Leigh Gowland believes “it takes on to train one!” With over thirty years first-hand experience in dentistry, as a treatment coordinator, Leigh had a formidable track record for turning case presentations into case acceptance. Patients believed in her passion to help them achieve healthy, confident smiles. Listen to the diverse communication skills she uses to teach all levels of case presentation.

Her proprietary treatment protocol is called The 5 Steps for Success. Leigh’s sense of humour and unsurpassed devotion to dentistry, make her an industry leader in Treatment Coordination facilitation. So…Come, Listen, Laugh and Learn!

Register Here



“I truly enjoyed it. There is a lot that I learned today & will take to my offices. Can’t wait for the next seminar. She was awesome. It was fun as well as educational.”
Hanna Babaesfaham

“It was a fun and useful course. Leigh presented course material by spicing it up with Interesting stories so that it was entertaining and to the point.”

“Course was helpful. Enjoyed it. We will implement some things that were taught today. LEIGH WAS GREAT!”
HP Dental Centre

“I very much enjoyed the course today. It was very informative and the stories kept me focused and laughing. In my own practice, I will use the information provided to carefully word things appropriately to get a positive reception from the patients.”
Natash Mehan

“Very enjoyable course and engaging speaker!”
Dr. Patricia Wan-Chow-Wah

“Very well presented! I enjoyed the course very much. I liked listening to her stories and life experiences! I wish we had more time with her.”
Photinie Yores

“The course today was AMAZING! As a new treatment coordinator, its hard to know where to start & what is necessary to convince patients to stay with your practice. Leigh really got down to the basics. She made it all make sense. Her experience with patients and practices were very interesting and helpful. Leigh was entertaining and very knowledgeable. Loved the material I learned today!”
Mackenzie Lemmon

“An honour to have been in Leigh’s course! Funny, honest, realistic, engaging! WONDERFUL! Thanks!”
Katie Lubin

“One of the best meetings ever! Loved her character, confidence, and cheerful manner! Easy to listen to Leigh! Thank you.”
Margarett Khochaba

Yes! Come "Like Us" on Facebook and Keep Updated on the Latest News