Thursday June 7 2019
Registration: 8:30am to 9:00am
Course time : 9:00am to 2:00pm
Durham College - Bistro '67
1604 Champlain Ave
Join Leigh Gowland, a dynamic and experienced leader in Practice Management and Coaching, for an informative and enlightening session that identifies the most important elements for successful case presentations. Learn how to identify and implement patient education techniques from an expert in the field. The key elements that will lead you to facilitate a positive and successful patient educational experience include:
Communication | Education | Competition | Professionalism | Value
Who would benefit from this course
Dentists who want to increase case acceptance in their practices
New or existing Treatment Coordinators who wish to enhance their presentation skills
Hygienists who present treatment to their patients and want to improve themselves
Assistants and Administrative team members who support the increased Case Acceptance
Leigh Gowland is a true believer that "it takes on to train one!" With her 33 years' experience in the dental industry as a CDA, Office Manager, and Treatment Coordinator, Leigh had developed sound communication skills and an aptitude for presenting treatment to patients. Establishing a treatment protocol called, 5 Steps to Success, has become the foundation for this training session. Leigh's sense of humour and unsurpassed passion for dentistry making her a industry leader in Treatment Coordination facilitation.
"The goal is to achieve increased case acceptance; The vehicle is 5 Steps to Success"